SSN Advantage™ FAQ

What Equipment is covered under SSN Advantage™ Program?
Eligible equipment includes printers, fax / multifunction units, copiers, telephone systems, computers, and network / servers. If you cannot find your manufacturer or model in our lists and would like to consider placing them on the SSN Advantage Program, please contact us at support or click Live Help to chat with a representative.

What if I have equipment that is not currently covered by the SSN Advantage Program?
Since we would like to provide you a complete and comprehensive maintenance solution, we offer a customized approach.

• Register to receive your Advantage ID and password and enter our secure customer area
• Gather your data using our easy-to-use Data Collection Templates

    or
• Export your equipment data from your system
• Upload your file through our website or email your file to support

We will process and quote those items for you through Specialty Underwriters and an equipment management specialist will contact you within one business day. Both Specialty Underwriters and SSN are part of SU Group LLC which has been serving the equipment maintenance management industry since 1982.

How do I get a no obligation instant Quote?
There are four simple steps to obtain your no obligation instant quote.

• Register to gain customer access
  Sign Up and receive your Advantage ID and password. You can now enter the secure customer area. From here, you have the ability to enter and save your equipment data, get a no obligation instant quote, review a sample Advantage agreement and much more.



• Collect Your Equipment Data
  Only basic equipment information is required: manufacturer, model, serial number, purchase price and location. Additional information such as cost center is useful for managing your office equipment repair and maintenance but is not required. We have provided easy-to-use Data Collection Templates to assist. See Tab #3 - Standard Format for all fields. You can gather your equipment data from your depreciation schedules, equipment maintenance contracts, accounting or other systems.



• Input Data into the SSN System
  Log into the SSN website and input your data into simple equipment application forms. If your data is in an electronic format such as Microsoft Excel, you can upload your file through our website or email us at support and include the file as an attachment. We will import your data into our system and contact you when completed.



• Submit equipment for an instant, no obligation quote
  Go to your equipment application list and submit some, or all of your equipment to receive your quote.

From here, you can submit your quote, accept and pay, or save and print the quote for future reference.

All information is for SSN use only and will remain confidential.  See our Privacy statement for more details.  As always, if you have any questions or need assistance, please either contact us or click Live Help to chat with a representative.

What is generally not covered in a maintenance contract?
Maintenance contracts do not cover everything.  Items generally excluded from maintenance contracts include: service outside of specified hours, consumables and moving of equipment. The SSN Advantage Program contains the same exclusions.

Am I better off replacing or repairing equipment?
Extending the useful life of equipment by making minor repairs is often more cost effective than replacement. By placing this equipment under the SSN Advantage Program you gain budget protection by knowing the maximum out of pocket costs for eligible repairs.

What is the difference between a warranty and a maintenance contract?
Generally, new equipment comes with a "limited" warranty period. The cost of parts and/or labor covered under the warranty are built into the cost of the equipment. When the warranty expires the manufacturer or an authorized vendor will recommend a maintenance contract for continued protection. Keeping track of individual maintenance contracts for all your office automation equipment with different contact information, maintenance schedules and terms & conditions requires time and resources. SSN Advantage brings all those maintenance contracts under one agreement with one point of contact.

Do I need to cancel my existing maintenance contracts?
Yes, in order for you to receive the full benefit of the SSN Advantage Program, you should either cancel or non-renew your existing contracts. By consolidating all your maintenance contracts into one Advantage Agreement you can save up to 30% annually.

How do I cancel my existing contracts?
You have a couple of choices:

1) You can cancel existing maintenance contracts during the contract period subject to termination clauses so that equipment can be added to the SSN Advantage™ Program at this time. In most cases, providing written notice to the maintenance contract provider is all that is required.

2) Because you don't have to add all your equipment to the SSN Advantage Program at one time you can simply not renew your current maintenance contracts and add equipment to the SSN Advantage Program as they roll off current contracts.

Bonus: The SSN Advantage Program allows you to pre-qualify equipment currently covered under other maintenance contracts. SSN will notify you by email 45, 30 and 15 days before expiration so that you can add this equipment to your SSN Advantage™ Program as the contracts expire.

Who will be repairing my equipment?
You have two options:

1) If you have a relationship with an authorized service/repair vendor you may continue to use them if you choose.

2) You can use a SmartNet™ Preferred Service Provider from our national service network. You receive up to a 15% cash reward on covered repairs for utilizing SmartNet Providers. Because SSN pays SmartNet Providers directly, paperwork is eliminated.

When does my coverage begin?
Coverage under the SSN Advantage Program begins ten days after receipt of payment.

Is the SSN Advantage Program available outside the U.S.?
Currently the SSN Advantage Program is only available in the United States.