SmartNet™ FAQ
Can I continue to use my existing vendor?
Yes. Although you receive an additional cash reward (up to 15%) on covered
service repairs for using providers in our SmartNet™ network, you may utilize any authorized vendor of your choice.
How do I choose a SmartNet Provider?
Upon receipt of your SSN Advantage™ Agreement you will be provided with a personalized list of SmartNet™ Service Providers in your area for the types of equipment covered.
When service is needed, request the SmartNet™ Provider of your choice.
How does the repair process work?
When equipment breaks down, log into your SSN Advantage™ account and complete the
service request form. SmartNet™ Providers are immediately notified of your request
and will contact you within hours to schedule your repair.
How do I submit a non-SmartNet repair invoice?
When using SmartNet Providers there is no paper submission process for you. Simply Service Network™ processes and pays SmartNet invoices directly.
However, if you choose to use a non-SmartNet vendor for a repair, complete the online service request form and fill in the non-SmartNet vendor information. Simply Service Network will provide you with a transaction number. When the repair is complete pay the non-SmartNet vendor directly and submit the invoice to Simply Service Network for reimbursement. Eligible services on covered equipment is reimbursed within 30 days.
Submit the service report & invoice to SSN by any of the methods listed.